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No this is not normal. The virus database version it displays is the version=
 it is actually running so it looks to me like you are running with an outda=
ted virus database. I am probably the best first person to help you with thi=
s as I wrote the surgemail integration to the avast libraries. When you get =
a reply from avast they will probably point you at the OEM integrator which =
is me...

Having said that, there a fair amount of "black magic" going on in terms of =
the underlying library that I have no idea on. Mostly avast on linux works f=
ine. Occasionally we have had trouble with the configuration not working or =
just stopping working after an update. On occasion I have even not been able=
 to resolve the issues and end up deciding it is more trouble than it is wor=
th trying to get avast to run on a particular system.

I would suggest disabling the surgemail vpipe (you may need to restart surge=
mail, I'm not quite sure) and making sure that no av_avast processes are run=
ning any more. Then completely removing avast, and reinstalling from the dis=
tribution on netwinsite. It should certainly start with the older library yo=
u mention but the first update should get it fully up-to-date. Off the top o=
f my head you can try running "./av_avast -update" as well to see if that he=
lps. 

Let me know how you go.

Marijn

--- Original message ---
Subject: [SurgeMail List] Fwd: Re: Trial of avast]]
From: Rudolf Amirjanyan <rudolf@data.co.ug>
To:  <surgemail-list@netwinsite.com>
Date: 19/05/2009 12:41 AM

Support,
A week back we 've renewed our surgemail and avast, but it looks we are  hav=
ing issues with avast now. It always shows outdated database. Though  it it =
also shows that upadates are successfull . So we are not sure  whether it is=
 really upating the database or not. We've sent a request  last week (forwar=
ding it) to netwin, but up to now we didn't get any  response back.
Please help to resolve the issue.

thanks,
Rudolf


-------- Original Message --------
Subject: =09Re: Trial of avast
Date: =09Fri, 15 May 2009 13:37:12 +0600
From: =09David Darbinyan <david@data.co.ug>
Reply-To: =09david@data.co.ug
To: =09avast-support@netwinsite.com
References: =09<1242272197_248@netwin.netwinsite.com>



Hi Stuart!
Good that you wrote. I was going to ask you some things

In your mail you talk about "trial avast" . BUT the package we  subscribed t=
o and paid was SURGEMAIL+AVAST.
Can we clarify if our subscription is  really for the pair or not?!

The other reason i'm worrying is  AVAST's  behavior.  I dont see that  it's =
really working. Here I will paste some outputs form my logs.
Some parts seems to be normal, but others show that avast is not  functionin=
g.
Pls look through or let me know tech support address who can help me fix  th=
is.

----------  status---

AVAST antivirus blocked 0 of 1022 messages (max concurrent=3dlimited to 1)
Scanned message  size: av=3d151kb peak=3d6.7mb  scantime: av=3d0.0s peak=3d0=
..8s
av_avast version: 1.3
Avast engine version: unknown
Avast virus database version: 643-1 (23.10.2006)
Last update run 4.0 hrs ago SUCCESS
Avast scanner uptime 2 days 21:49:59
Messages stored as: failed=3d0 slow=3d0 (seehttp://netwinsite.com/surgemail/=
help/avast.htm)Authent module resets  0
Vpipe scanner restarts 0
Viruses blocked: g_virus_cmd=3d0 g_virus_fprot=3d0 g_vpipe=3d0


NOTE!
1. though last update is 4 hrs ago, it's status is just SUCCESS(should  be  =
"SUCCESS(with upgrade)" )
2. database version is for 23.10.2006 . is it normal ????
---------------------
..
..
..
----------------------av_avast -test-----------
[root@mail1 surgemail]# ./av_avast -test
This test will:
- dynamically load avast libraries (checking dependencies)
- attempt to scan an infected message
- attempt to scan a clean message...
Loading avast libraries
Scanning infected email : SUCCESS - Virus detected (EICAR Test-NOT virus!!)
Scanning clean email    : SUCCESS - Message is clean
Avast installed and working :-)
--------------------------------------------
..
..
..
-----------------------------------
[root@mail1 surgemail]# ./av_avast -version
av_avast version 1.3
AVAST virus database version 643-1 (23.10.2006)
To find scanning engine version issue "ls -l /usr/lib/libavastengine.so"  co=
mmand (or wherever you installed avast to)
------------------------------
..
..
..
..
------------------------------------ avast.log
12 12:23:30.00:-1222640752: avast: Surge AVAST is not licensed (No  license =
key) - cannot update
12 18:00:00.00:-1207654080: Creating thread for AVAST update
------------------------------------
..
..
..
..
----------- av_avast.log ------------------------
[root@mail1 surgemail]# tail av_avast.log
14 12:00:03:Info: tcp: Downloading If-Modified-Since: Thu, 14 May 2009  15:2=
8:30 GMT
14 12:12:27:Info: tcp: Downloaded 25046736 bytes
14 12:12:27:Info: new style update command syntax used
14 12:12:27:Info: virus database getting reloaded by running  /usr/bin/avast=
vpsreload -d /var/tmp -l /var/lib/avast4 -a
14 12:12:27:Info: lib_spawn: lib_spawn_detach(/usr/bin/avastvpsreload -d  /v=
ar/tmp -l /var/lib/avast4 -a)
14 12:12:27:Info: Spawned program returned 4
14 12:12:27:Info: Exit of condition of avastvpsreload is=3d4
14 12:12:27:Info: Status (SUCCESS) stored in avast/lastupdate.dat
14 12:12:27:Info: Update completed :-)
14 12:12:27:Info: done, so exiting




Pls help me to fix all this

BR
David



----------------------------------------------
avast-support@netwinsite.com wrote:
> Hi, just checking how your trial of avast is going.
> If you have any problems or questions don't hesitate to email me.
>
> Stuart
>
> You can purchase online if you wish using this link:
>http://netwinsite.com/avast_order.htm
>
> If you should decide not to use avast we would appreciate knowing what sin=
gle feature or problem
> might have changed your mind so that we can improve our product/service, t=
hanks.
>
>



 

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