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| Re: [SurgeMail List] Re: Users lose webmail contacts after upgrade - Mon, 23 Nov 2009 04:26:27 -0600 | |||||||||||
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No this is not normal. The virus database version it displays is the version=
it is actually running so it looks to me like you are running with an outda=
ted virus database. I am probably the best first person to help you with thi=
s as I wrote the surgemail integration to the avast libraries. When you get =
a reply from avast they will probably point you at the OEM integrator which =
is me...<div><br></div><div>Having said that, there a fair amount of "black =
magic" going on in terms of the underlying library that I have no idea on. M=
ostly avast on linux works fine. Occasionally we have had trouble with the c=
onfiguration not working or just stopping working after an update. On occasi=
on I have even not been able to resolve the issues and end up deciding it is=
more trouble than it is worth trying to get avast to run on a particular sy=
stem.</div><div><br></div><div>I would suggest disabling the surgemail vpipe=
(you may need to restart surgemail, I'm not quite sure) and making sure tha=
t no av_avast processes are running any more. Then completely removing avast=
, and reinstalling from the distribution on netwinsite. It should certainly =
start with the older library you mention but the first update should get it =
fully up-to-date. Off the top of my head you can try running "./av_avast -up=
date" as well to see if that helps. </div><div><br></div><div>Let me kn=
ow how you go.</div><div><br></div><div>Marijn</div><div><br><br>--- Origina=
l message --- <br>Subject: [SurgeMail List] Fwd: Re: Trial of avast]] <br>Fr=
om: Rudolf Amirjanyan <rudolf@data.co.ug> <br>To: <surgemail-list@net=
winsite.com> <br>Date: 19/05/2009 12:41 AM<br><br>Support, <br>A week back w=
e 've renewed our surgemail and avast, but it looks we are having issues wi=
th avast now. It always shows outdated database. Though it it also shows th=
at upadates are successfull . So we are not sure whether it is really upati=
ng the database or not. We've sent a request last week (forwarding it) to n=
etwin, but up to now we didn't get any response back. <br>Please help to re=
solve the issue. <br> <br>thanks, <br>Rudolf <br> <br> <br>-------- Original=
Message -------- <br>Subject: =09Re: Trial of avast <br>Date: =09Fri, 15 Ma=
y 2009 13:37:12 +0600 <br>From: =09David Darbinyan <david@data.co.ug> <br=
>Reply-To: =09david@data.co.ug <br>To: =09avast-support@netwinsite.com <br>R=
eferences: =09<1242272197_248@netwin.netwinsite.com> <br> <br> <br> <br>H=
i Stuart! <br>Good that you wrote. I was going to ask you some things <br> <=
br>In your mail you talk about "trial avast" . BUT the package we subscribe=
d to and paid was SURGEMAIL+AVAST. <br>Can we clarify if our subscription is=
really for the pair or not?! <br> <br>The other reason i'm worrying is AV=
AST's behavior. I dont see that it's really working. Here I will paste so=
me outputs form my logs. <br>Some parts seems to be normal, but others show =
that avast is not functioning. <br>Pls look through or let me know tech sup=
port address who can help me fix this. <br> <br>---------- status--- <br> =
<br>=09AVAST antivirus blocked 0 of 1022 messages (max concurrent=3dlimited =
to 1) <br>=09=09Scanned message size: av=3d151kb peak=3d6.7mb scantime: av=
=3d0.0s peak=3d0.8s <br>=09=09av_avast version: 1.3 <br>=09=09Avast engine v=
ersion: unknown <br>=09=09Avast virus database version: 643-1 (23.10.2006) <=
br>=09=09Last update run 4.0 hrs ago SUCCESS <br>=09=09Avast scanner uptime =
2 days 21:49:59 <br>=09=09Messages stored as: failed=3d0 slow=3d0 (see <a ta=
rget=3d"_blank" href=3d"http://netwinsite.com/surgemail/help/avast.htm)">htt=
p://netwinsite.com/surgemail/help/avast.htm)</a> =09Authent module resets =
0 <br>=09Vpipe scanner restarts 0 <br>=09Viruses blocked: g_virus_cmd=3d0 g_=
virus_fprot=3d0 g_vpipe=3d0 <br> <br> <br>NOTE! <br>1. though last update is=
4 hrs ago, it's status is just SUCCESS(should be "SUCCESS(with upgrade)" =
) <br>2. database version is for 23.10.2006 . is it normal ???? <br>--------=
------------- <br>. <br>. <br>. <br>----------------------av_avast -test----=
------- <br>[root@mail1 surgemail]# ./av_avast -test <br>This test will: <br=
>- dynamically load avast libraries (checking dependencies) <br>- attempt to=
scan an infected message <br>- attempt to scan a clean message... <br>Loadi=
ng avast libraries <br>Scanning infected email : SUCCESS - Virus detected (E=
ICAR Test-NOT virus!!) <br>Scanning clean email : SUCCESS - Message is cl=
ean <br>Avast installed and working :-) <br>--------------------------------=
------------ <br>. <br>. <br>. <br>----------------------------------- <br>[=
root@mail1 surgemail]# ./av_avast -version <br>av_avast version 1.3 <br>AVAS=
T virus database version 643-1 (23.10.2006) <br>To find scanning engine vers=
ion issue "ls -l /usr/lib/libavastengine.so" command (or wherever you insta=
lled avast to) <br>------------------------------ <br>. <br>. <br>. <br>. <b=
r>------------------------------------ avast.log <br>12 12:23:30.00:-1222640=
752: avast: Surge AVAST is not licensed (No license key) - cannot update <b=
r>12 18:00:00.00:-1207654080: Creating thread for AVAST update <br>---------=
--------------------------- <br>. <br>. <br>. <br>. <br>----------- av_avast=
..log ------------------------ <br>[root@mail1 surgemail]# tail av_avast.log =
<br>14 12:00:03:Info: tcp: Downloading If-Modified-Since: Thu, 14 May 2009 =
15:28:30 GMT <br>14 12:12:27:Info: tcp: Downloaded 25046736 bytes <br>14 12:=
12:27:Info: new style update command syntax used <br>14 12:12:27:Info: virus=
database getting reloaded by running /usr/bin/avastvpsreload -d /var/tmp -=
l /var/lib/avast4 -a <br>14 12:12:27:Info: lib_spawn: lib_spawn_detach(/usr/=
bin/avastvpsreload -d /var/tmp -l /var/lib/avast4 -a) <br>14 12:12:27:Info:=
Spawned program returned 4 <br>14 12:12:27:Info: Exit of condition of avast=
vpsreload is=3d4 <br>14 12:12:27:Info: Status (SUCCESS) stored in avast/last=
update.dat <br>14 12:12:27:Info: Update completed :-) <br>14 12:12:27:Info: =
done, so exiting <br> <br> <br> <br> <br>Pls help me to fix all this <br> <b=
r>BR <br>David <br> <br> <br> <br>------------------------------------------=
---- <br>avast-support@netwinsite.com wrote: <br>> Hi, just checking how you=
r trial of avast is going. <br>> If you have any problems or questions don't=
hesitate to email me. <br>> <br>> Stuart <br>> <br>> You can purchase onlin=
e if you wish using this link: <br>> <a target=3d"_blank" href=3d"http://n=
etwinsite.com/avast_order.htm">http://netwinsite.com/avast_order.htm </a><br=
>> <br>> If you should decide not to use avast we would appreciate knowing w=
hat single feature or problem <br>> might have changed your mind so that we =
can improve our product/service, thanks. <br>> <br>> <br> <br> <br> <br><=
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