Hi, it definitely doesn't count imap sessions so reducing those
won't help, it counts unique users that have logged in. However
maybe it's somehow gotten the count wrong, maybe due to old no
longer used accounts...
Use this command:
tellmail users_recount
This should fix it, if it doesn't ,message me and we'll sort it
out some other way. Sorry this has caused you inconvenience.
ChrisP.
On 22/02/2018 9:25 a.m., John Wilkes
wrote:
I just got locked out of sending an email message again. All ten
so-called “user” slots are taken up by one user - me - for three
IMAP sessions, one on a desktop computer, one on an Android
tablet, and one on an Android phone:
Idle IMAP
channels
IP
Address Elapsed CPU Idle Msgs Cmds Speed User State
SSL
73.225.215.207 7582s 0s 24 123 1015 0kb/s john@wilkes.com idle_nothread
SSL
73.225.215.207 14878s 0s 23 13408 857 0kb/s john@wilkes.com idle_nothread
SSL
73.225.215.207 17358s 0s 20 13401 409 0kb/s john@wilkes.com idle_nothread
I am the ONLY user logged in. I have a 10-user
license. I can’t send an email message. There’s something very
wrong with this.
--
John Wilkes
john@wilkes.com
“Learn the rules like a pro, so you can
break them like an artist.” -- Pablo Picasso
On Feb 21, 2018, at 9:45 AM,
John Wilkes <john@wilkes.com> wrote:
I shut down my phone, but the 2 IMAP channels it was using
seem to persist:
Idle IMAP channels
IP Address Elapsed CPU Idle Msgs Cmds Speed
User State
SSL xxx.xxx.xxx.207 461s 0s 451 13418 19
0kb/s john@wilkes.com uid-Done
SSL xxx.xxx.xxx.207 464s 0s 460 23 5
0kb/s john@wilkes.com uid-Done
SSL xxx.xxx.xxx.207 510s 0s 127 23 15
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 4634s 0s 117 24 590
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 4677s 0s 50 13408 388
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 7157s 0s 47 13401 205
0kb/s john@wilkes.com idle_nothread
Do the two IMAP channels marked “uid-Done” still consume 2 of
my 10 licensed “user” slots?
--
John Wilkes
john@wilkes.com
“Learn the rules like a pro, so you can
break them like an artist.” -- Pablo Picasso
On Feb 21, 2018,
at 7:48 AM, John Wilkes <john@wilkes.com>
wrote:
I have a 10-user SurgeMail license for a family mail server.
The server has 4 active accounts. I often cannot send email
because 11/10 users are logged in, according to the error
message.
I have a desktop PC, a phone, and a tablet. Each one has an
IMAP client. My three devices occupy six IMAP channels
on SurgeMail:
Idle IMAP channels
IP Address Elapsed CPU Idle Msgs Cmds
Speed User State
SSL xxx.xxx.xxx.207 871s 0s 869 0 5
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 872s 0s 871 13401 5
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 1552s 0s 1551 0 5
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 1552s 0s 1551 13401 5
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 3649s 0s 73 2407 358
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 3677s 0s 75 13401 119
0kb/s john@wilkes.com idle_nothread
Each IMAP channel appears to consume one of my 10 licensed
“users”. If I use my laptop, it consumes 2 more IMAP
channels, leaving only two available. Sometimes it seems
like shutting down or rebooting one of these devices does
not clear the IMAP session on SurgeMail.
Recently when I was unable to send a message, I saw 10 IMAP
sessions, all of them me, all of them from the same IP
address. It appears that each device consumes 2 IMAP
channels, and therefore uses 2 of my licensed “user” slots
despite all 10 IMAP sessions being for the same user at the
same IP address.
What can I do to prevent my IMAP sessions hogging all of my
licensed logins?
The license says it is for 10 users, but it appears to
really be for 10 IMAP channels. If I am already logged in to
an IMAP session, why does sending a message consume yet
another “user” slot?
I would have thought that 4 accounts on a 10-user license
would never have a problem like this. Must I double the
annual license fee to get 50 logins for a 4-user family
email server?
SurgeMail’s license terms are misleading, in my opinion.
It’s not 10 “users”; it’s really 10 logins, even if they are
all the same user.
I am running SurgeMail Version 7.3c3-3.
--
John Wilkes
john@wilkes.com
One of the advantages of being disorderly is that
I am constantly making interesting discoveries.
--
I'd really appreciate it if you could take a moment to
like us on FaceBook, thanks heaps! ChrisP.
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