Ok what does msg*.rec show for this problem incoming address, capture the log entries in the time window +- 10 seconds.

Send me that along with your surgemail.ini

    ChrisP.

There were no relevant ‘redirect’ rules in surgemail.ini.  

I also couldn’t find any reference to aliases.txt in the surgemail.ini file

Running grep alias surgemail.ini didn’t yield anything relevant

Running locate mfilter.rul yields no results.

Looking at the logs, I found this:

15 13:59:35.00:1456363264: Compile failed or file doesn't exist (/usr/local/surgemail/mfilter.rul)

18 18:30:01.00:1109657344: Compiling /usr/local/surgemail/mfilter.rul

18 18:30:01.00:1109657344: Compile failed or file doesn't exist (/usr/local/surgemail/mfilter.rul)

11 12:44:54.00:500893440: Compiling /usr/local/surgemail/mfilter.rul

11 12:44:54.00:500893440: Compile failed or file doesn't exist (/usr/local/surgemail/mfilter.rul)

11 12:48:36.00:-614086912: Compiling /usr/local/surgemail/mfilter.rul

11 12:48:36.00:-614086912: Compile failed or file doesn't exist (/usr/local/surgemail/mfilter.rul)

11 13:33:08.00:1794504448: Compiling /usr/local/surgemail/mfilter.rul

11 13:33:08.00:1794504448: Compile failed or file doesn't exist (/usr/local/surgemail/mfilter.rul)

11 13:41:18.00:-2095454464: Compiling /usr/local/surgemail/mfilter.rul

11 13:41:18.00:-2095454464: Compile failed or file doesn't exist (/usr/local/surgemail/mfilter.rul)

13 15:43:04.00:-1478273280: Compiling /usr/local/surgemail/mfilter.rul

13 15:43:04.00:-1478273280: Compile failed or file doesn't exist (/usr/local/surgemail/mfilter.rul)

21 11:50:13.00:-960813312: Compiling /usr/local/surgemail/mfilter.rul

21 11:50:13.00:-960813312: Compile failed or file doesn't exist (/usr/local/surgemail/mfilter.rul)

On Dec 5, 2016, at 10:07 AM, surgemail-support <surgemail-support@netwinsite.com> wrote:

Look for 'redirect' rules in surgemail.ini (/etc/surgemail.ini or \windows\surgemail.ini)

Failing that, look for an aliases.txt file (the path to it will be in surgemail.ini)

    

Then use that path to find the actual file.

Lastly it could be in mfilter.rul...

    ChrisP.

On 6/12/2016 3:53 a.m., plear wrote:

Hi,

every time a user sends or receives an email, an email is sent to a now defunct email account and then receives an email back saying the email couldn’t be sent. 

The “forwarding” settings in the user’s account are all blank and unused.  That setting must obviously be active somewhere.  Where could I look to find that?

Thank you.

Patrick

 5 09:39:25.00:Info:-1024289024: Authent[0][response] +OK user10292@aquawest.net config 0 created="1356388314" enotify="hn.harmonynat@gmail.com" fwd="" mailaccess="" mailstatus="" admin_access="" ccexpires="" ccname="" ccnumber="" ccciv="" cctype="" quota="4000mb" expire="0" full_name="Johnny" phone=“1234567" smsto="" user_access="" alias_quota="1" list_quota="1"
 5 09:39:25.00:Info:-1024289024: NETAUTH: Email (user10292@aquawest.net)
 5 09:39:33.00:Info:-1040316672: NETAUTH: Account name (user10292@aquawest.net)
 5 09:39:33.00:Info:-1040316672: response: cached lookup for user10292@aquawest.net succeeded, cache entry 26 seconds old, user exists, nlink=1 nlogin=222306
 5 09:39:33.00:Info:-1040316672: NETAUTH: Account name (user10292@aquawest.net)
 5 09:39:33.00:Info:-1040316672: NETAUTH: Email (user10292@aquawest.net)
 5 09:39:33.00:Info:-1040316672: NETAUTH: Email (user10292@aquawest.net)