I have about 400 that use it. I've never heard any compliments or anything nice said about it. Of course it is free to our customers. The only reason I don't switch is because A) Loyalty B) The back end is unparalleled C) Support is good D) I generally like the guys at Netwinsite. My only beef is the front end. It really is outdated..
I'd love to put in all sort of fancy features to give customers a little "more" than other providers. To do that you really need to offer something in the front end. Like Zimbra for example with a built in chat, video conferencing etc.
So I've read this before from other admins and I guess I don't understand
the argument. If there are "so many nice free products out there", then why
aren't you using them?
And I'm curious; what percentage of your users are actually using the web
interface?
I've always viewed Surgemail as the
mail server product and the webmail
interface as a starter for admins until they decide what else they want to use.
My .02.
Russ
On 7/26/17 5:39 AM, Steven wrote:
> For the first time ever I've reconsidered renewing support. Ultimately I
> will however the lack of development in the front end in the product over
> the past years has disturbed me. The back end is fine, extremely light
> weight and reliable. Support is good. However time is surging on (pardon
> the pun) and the webmail interface really needs some serious attention.
> There are so many nice free products out there that are much nicer for the
> end user.
>
> Are there any plans on updating and improving the front end?
>
> --
> Steven Kenney
> Network Operations Manager
> WaveDirect Telecommunications
> http://www..wavedirect.net
> (519)737-WAVE (9283)
>
> ----------------------------------------------------------------------------
