No other idea what causes it exactly, I only get to talk to the client for this info, never have seen it first hand from the clients standpoint.

If you look at the Surgemail structure on windows, you see something like: (UNIX is similar structure)

C:\surgemail\mbox\1bad87.com\gc\ii\tmeyer\mdir\new

mbox is where Surgemail stores all the domains.

The folder mdir is the folder that holds the clients inbox, sent folder, etc.

In the mdir folder is a folder named new, this is the inbox folder.

When I have to fix one of these situations, I just copy over the folders that got crunched. I usually copy emails from backup new folder to the Surgemail new folder so I don't delete any recent emails that may have come in.

Tim Meyer

On 3/7/2012 1:33 PM, Georgi Meyer wrote:

That’s a good point. I’ll check to make sure that one of the clients wasn’t setup as POP.

Do you have any idea other than moving folders that would cause email to disappear?

I ended up resending mail from our barracuda server instead of recovering the mailbox.

I haven’t recovered a mailbox before. Do I just copy over the backup files to the directory where the mail is stored?

Thanks,
Georgi


On 3/7/12 11:22 AM, "Tim Meyer" <tmeyer@jtmweb.com> wrote:

  Georgi,
 
 I have seen this happen from Outlook, Surgeweb and from mobile devices. I don't think the device is the problem. I think, but not sure, it usually happens when someone is moving folders, and they don't quite get it moved properly.
 
 I did have one person I chased this with for a couple of weeks, and found out they had an email client at home grabbing things thru POP.
 
 Tim Meyer
 
 On 3/7/2012 11:30 AM, Georgi Meyer wrote:

Re: [SurgeMail List] IMAP user email disappeared Hi,
 
 Is it best to have the user update folders for the email client through like apple mail instead of the mobile client?
 
 Thanks,
 Georgi
 
 
 On 3/7/12 10:06 AM, "Tim Meyer" <tmeyer@jtmweb.com> wrote:
 
  

  Georgi,
  
  I have run into this before. It always happens when the client is playing with folders.
  
  I just go to my backup and restore that persons folder.
  
  Hope this helps.
  
  Tim Meyer
  CEO, JTM MultiMedia, Inc.
  
  On 3/7/2012 10:30 AM, Georgi Meyer wrote:
  

IMAP user email disappeared Hi All,
  
  I have an IMAP user with email setup on an iPhone, iPad, and Apple client. She created a bunch of new folders on her iPhone last night and when she came in her inbox was empty.
  
  Has anyone experience this type of issue before? How do I retrieve the email without restoring everything from backup?
  
  Thanks,
  Georgi