Ok, next time it is occurring (but before it restarts (does it restart?)) send me: startstop.log mail.err mail.log tellmail status And check using task manager to examine cpu/memory use, confirm if anything other than surgemail is using much of either. And check what memory usage surgemail shows.
ChrisP. On Wednesday 10/11/2010 at 8:17 pm, surgemail-liHIDDEN@insite.com wrote: Support ChrisP <surgemailHIDDEN@t@netwinsite.com> wrote:
Hi, Here is my status. I'm the one who sent email to support. I upgraded to 5.0version as advise but problem is still sitting.
C:\Documents and Settings\Administrator>tellmail status
Key N194002 OK, email=HIDDEN@@medialabs.com.sg, users=10000, flags=48, host=m
203.142.19.200, prod=surgemail
SurgeMail Version 5.0e4-4, Built Sep 9 2010 13:51:53, Platform Windows (Surg
b Enabled)
Uptime: 0 days 00:02:14 Server time: Wed Nov 10 15:07:18 2010
Total Bytes: in=2180.7k, out=5506.3k (Mail: accepted=2245.5k, sent on=2025.5
retrieved=4084.3k)
LAST SHUTDOWN WAS UNCLEAN :-) -- Examine logs crash*.log to establish
use
Message counts: N Rcpt/sec Kbytes/sec
Connections 60 0.45/s
Bad Connects 0 0/s (open=0)
Accepted 78 0.58/s 17k/s
Stored Local 37 0.28/s 15k/s
Sent on 33 0.25/s 15k/s
Rejected 19 0.14/s
Bounced 0
Dropped 4
Que startup 12
In Memory que 11
On Disk que 3
Que Loads 0 0.00/sec for last 117 sec, rcpt=70, L
Total in 90
Total out 74
Unsent yet 16
Unsent yet-q 2
POP Sessions 135 1.0074/s
POP Reads 80 0.5970/s 31.21103k/s
IMAP Sessions 0 0.0000/s
IMAP Reads 0 0.0000/s 0.000000k/s
WebMail Sess 0 0.0000/s 0.000000k/s
Other Web Sess 24 0.1791/s 0.963194k/s
Web Sess persec 0.20 (117 elapsed)
Loop persec 1.15
Authent lookups 136, cache 68, no such user 16, cache size 109, speed
52/sec
Gateway 0/0 ok, Timedout 0, Nbusy 0/0
DNS lookup cache 87 hits, 42 missed 67.4% (42 entries)
->DNS 202.157.131.118, nok=514 0.4 nbad=0 0.0 nbad_normal=0 0.0
DNS 202.157.163.157, nok=514 0.3 nbad=0 0.0 nbad_normal=0 0.0
DNS lookups 4.6/second 73 cached 540 total, Busy dns chans 1, timeou
wl.trusted-forwarder.org 0 hits, 0.1sec
list.dnswl.org 7 hits, 0.2sec
dnsbl.sorbs.net 5 hits, 0.5sec
dns nok=135 nlookups=134 nfailed=331 cfails=0 Total speed=3.48 dns sp
=3.47
----------------------------------------------------------------------------
AVAST antivirus blocked 0 of 40 messages (max concurrent=1)
CPU Utilization 1.0% of surgemail (1.0% of total) - prcc time
33 sec
CPU time per message av=0.03s peak=0.24s
Scanned message size av=55kb peak=768kb
Wait time av=0.02s peak=0.41s
Engine v34078776 Virus database 765-1 (13.08.2007) Last check
(none since startup)
Authent module resets 0
Vpipe scanner restarts 0
Viruses blocked: Avast=0 g_virus_cmd=0 g_virus_fprot=0 g_vpipe=0
----------------------------------------------------------------------------
Spam status:
RBL Denied 0.0% (0), Stamped 20.7% (23), Checked 111, Honeypot 0
Total score 3 or above 7.1% 2/28
Aspam rule file 120k Fri, 18 Jun 2010 20:43:26 +0800
SF rule file 22k Sat, 06 Nov 2010 05:22:46 +0800
SF local generated 0k Thu, 01 Jan 1970 08:00:00 +0800
SF netwin generated 16k Fri, 25 Jun 2010 11:43:55 +0800
Aspam Score 1 or above 4.5%, ngood=2767 nbad=2633 ncatcher=0 OK
URL Database 2.3%, In database bad=17077 neutral=1902 fr
et=18979
SPF hits (msgs) 17.9% 5/28, (no spf=15 53.6% pass=10 of 28)
SPF rcpts blocked 0.0% (0/79) allow=0 dkf=0
Badfrom hits 0.0% bad=0 good=42 mx=0
Spam Bounce (0) 0.0%
Helo No Wait 0 0.0%
Grey Listing NBounced=3 3.8%, NPassed=0, NFull=0, Size=3
SURBL 0.0% 0/58 0/0
User spam actions Vanished:0 Bounced:0 Stored:2
Friends Allow:0 Block:0 Confirmation:0 (Bounced:0 Re
es:0 Spam-ratio:0.00)
DomainKeys To enable set g_domainkeys_check "true"
SPFShare isspam=0 notspam=0 allow=0 web=0 tell=0 (kno
b=593448)
SpamC 0.00% (db 281/1045) spam=0 ok=0 zero=27
From Blacklist 0 records, 0 hits
False Pos 0/1 0% (based on friend confirmations)
False Pos 0/1 0% (based on msgs from friends)
Accuracy Surbl
Accuracy Friend
Accuracy Total Mfilter 51.4%(37) Feat 51.4%(37)
aspam_content.txt 0 0.0%
----------------------------------------------------------------------------
Server status: (updated when performance graphs upated - every 10s)
CPU: in use 47% (surgemail 4%) RAM: working set 0 (surgemail 126mb)
DISK: tranfers 235/s across all disks (typical per disk limit 50-600
endant on hardware)
----------------------------------------------------------------------------
Sending 1: Threads 27, Peak Links 24, smtp=7, pop=4, imap=0, web=0, send=1, m
=0
Send channels
To Address Elapsed CPU NSent Idle State
sonagroup.com 4.8s 0.000s 0 1 DATA
----------------------------------------------------------------------------
POP channels
IP Address Elapsed CPU Idle Cmds State
121.7.255.13 0.9s 0s 1 7 elizabethHIDDEN@ploh.com Idle: RETR
219.74.85.203 18.6s 0s 11 6 jamesHIDDEN@print.com.sg Run: RETR
115.132.255.204 21.8s 0s 13 7HIDDEN@@arthursbooks.com Idle: RETR
203.123.9.194 118.1s 0s 0 32HIDDEN@@banama.sg Run: RETR 26
----------------------------------------------------------------------------
IMAP channels
IP Address Elapsed CPU Idle Msgs Cmds User State
----------------------------------------------------------------------------
WEB channels
IP Address Elapsed CPU Idle State
----------------------------------------------------------------------------
Incoming SMTP channels
IPName Elapsed CPU Nok Nbad Kin Idle State
127.0.0.1 0.1s 0.00 0 0 0k 0 Busy:4 xcmd 56165282 status
202.157.144.2 0.4s 0.00 0 0 0k 0 Spf <LOFTMagazine-vhlhtt1brHIDDEN@r@createsend2.com> 202.157.144.2 DONE 74.125.82.45 18.2s 0.07 1 0 2k 12 Idle: DATA
203.126.216.78 19.6s 0.31 1 0 56k 1 Idle: DATA
209.85.216.176 37.4s 0.23 1 0 44k 32 Idle: DATA
209.85.216.43 51.8s 0.00 1 0 1050k 1 Data1 1050734 Bytes 20k/sec
----------------------------------------------------------------------------
Surgeweb sessions
IP Address Login Last Calls Account
TOTALS: recent_sessions=0 sessions=0 connections=0 total_cgi_requests=0 tota
tatic_requests=0
ACCOUNTS using surgeweb over last 24 hrs: (daily stats unavailable - updated
ce per day)
----------------------------------------------------------------------------
MISC channels
IP Address Elapsed CPU State Idle Time
----------------------------------------------------------------------------
CPU use by 'link' type:
Type TOTAL CPU [Recent CPU] [CPU/second] [Recent: over 57 seconds]
None 0.000 0.000 0.00%
Other 0.000 0.000 0.00%
SMTP 4.494 2.437 4.28%
POP 1.024 1.485 2.61%
WEB 0.169 0.000 0.00%
IMAP 0.000 0.000 0.00%
SEND 0.084 0.039 0.07%
Bandwidth use by 'link' type: Average [Recent]
sess bytes in bytes out bandw in bandw out [bandw in]
[bandw out]
None 0 0 0 0.0k/s 0.0k/s 0.0k/s
0.0k/s
Other 10 0 0 0.0k/s 0..0k/s 0.0k/s
0.0k/s
SMTP 60 2.1mb 22kb 16.1k/s 0..2k/s 9.6k/s
0.2k/s
POP 135 9.1kb 3.3mb 0.1k/s 25.2k/s 0.1k/s
33.0k/s
WEB 24 10.1kb 126kb 0.1k/s 0..9k/s 0.0k/s
0.0k/s
IMAP 0 0 0 0.0k/s 0..0k/s 0.0k/s
0.0k/s
SEND 28 9.3kb 1.9mb 0.1k/s 14..8k/s 0.1k/s
10.4k/s
----------------------------------------------------------------------------
Mutex Elapsed% Sample 134 seconds
CLASS 0.0%
LINK 0.0%
RECENT 0.0%
PASSWORD 0.0%
SEND 0.0%
LOOKUP 0.2%
MSG 0.0%
MSG_F 0.0%
MFILTER 0.8%
LOOP 0.1%
AVAST 2.6%
ASPAM 2.3%
IPS 0.5%
PERFLOG 0.5%
CLIB 0.0%
DOMUSER 0.4%
LANGUAGE 0.3%
BULL 0.1%
KNOWN 2.1%
MYRBL 5.4%
FEAT 0.5%
OBJ 0.1%
CDB 0.0%
QUOTA 0.0%
TLIST 0.0%
Memory Blocks (325787) 59mb/62mb simple 283 11k, wasted 19mb, keep 26867k, s
k 31k, tcp 611k
Big mem blocks: 672k used, 1056k total Rcpt 70
Maildir Messages in Memory 0
Max file handle used so far 32
----------------------------------------------------------------------------
Table showing the percent of messages delivered after 'x' seconds, total=30
[Sent in 0 seconds] = 0 0.00
[Sent in 5 seconds] = 9 30.00
[Sent in 10 seconds] = 15 50.00
[Sent in 20 seconds] = 24 80.00
[Sent in 30 seconds] = 29 96.67
[Sent in 1830 seconds] = 30 100.00
----------------------------------------------------------------------------
Table showing the percent of messages first tried after 'x' seconds, total=24
[Tried by 0 seconds] = 1 4.17
[Tried by 5 seconds] = 24 100.00
----------------------------------------------------------------------------
Mfilter: fast=0, body=0, head=0, decode=0, total=0, nact=53
----------------------------------------------------------------------------
Recommended Config settings to consider:
g_orbs_list name="list.dnswl.org" action="accept" stamp="3=dnswl_high~2=dn
_medium~1=dnswl_low~0=dnswl_none"
g_orbs_list name="dnsbl.sorbs.net" action="stamp" stamp="1=1.sorbs~2=http.
bs~3=socks.sorbs~4=misc.sorbs~5=smtp.sorbs~6=spam.sorbs~7=web.sorbs~8=block.s
s~9=zombie.sorbs~10=dul.sorbs~11=badconf.sorbs~12=nomail.sorbs"
Use web admin tool to apply or hide these suggestions automatically
----------------------------------------------------------------------------
Mirror Status (DISABLED) to ()
----------------------------------------------------------------------------
Memory Blocks (325787) 59mb/62mb simple 283 11k, wasted 19mb, keep 26867k
Big mem blocks: 672k used, 1056k total Rcpt 70
nc=0 o=0 w=0 struct=140 NDB: using original maildir format
spawn_mutex at line 168 first=0 last=178 n=0 thid=-1
SSL/TLS (OpenSSL 0.9.7l 28 Sep 2006), Allow=()
Probe: All=21 Real=18 Bad=0
Whois: Hits 0, Lookups 0/0
Expired 0/0 ndir=0 items 0k/0k 21489547min
No license send limit
blocked=0/195 guesses=0 lockedout=0
dfhash 61 entries
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