Hmm, based on that, what ports is he using for smtp, pop (if using pop,
I know you commented in imap) and imap ports? 465/587 for smtp, 993 for
iMap?
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 11:58 AM, Randy Zumwalde wrote:
> Hi Paul,
>
> He can still browse the web when the connection is down. We are not
> using SSL on the mail server. He's tried it at his dads wireless
> network and also has the same issue unless he changes his smtp to uses
> his dads service provider (ie. mail.zoomtown.net).
>
> On 7/30/13 12:40 PM, Paul M. Beck wrote:
>> I, and a number of my clients use 10.8 without issue.
>>
>> I would expect he is experiencing some sort of network connectivity
>> issue.
>> Apple mail in 10.8 has a connection doctor under the pull down item
>> "Window" it's the 8th item down.
>>
>> Additionally when your client is experiencing these issues can they
>> browse the web, of use the surge mail web front end?
>> Are you using SSL, I've had issues if I didn't force Apple Mail to
>> use the ssl ports.
>>
>> I definitely agree he should try connecting hard wired as well as
>> from a different location (wired and wireless) as he could be having
>> an issue with his wireless card.
>>
>> Paul
>>
>>
>>
>> On Jul 30, 2013, at 11:20 AM, Chris Ferebee HIDDEN@ebee.net
>> <mailtoHIDDEN@ebee.net>> wrote:
>>
>>> Randy,
>>>
>>> If at all possible I would try to convince him to work over an
>>> Ethernet connection for a while to rule out problems with his
>>> wireless connection.
>>>
>>> You could also try to monitor his connection, even by simply running
>>> ping in a Terminal window in the background.
>>>
>>> In my experience, Wi-Fi has been getting less and less reliable over
>>> the years, at least in the city. I think we're just seeing ever more
>>> networks (and perhaps also other transmissions on the same
>>> unlicensed 2,4 GHz frequency band).
>>>
>>> The error messages certainly seem consistent with a networking issue.
>>>
>>> If you have a VPN server, you could try setting him up to connect
>>> over VPN and see if that makes the problems go away, or
>>> alternatively if his VPN connection drops all the time due to the
>>> same network issues.
>>>
>>> Best,
>>> Chris
>>>
>>> Am 30.07.2013 um 17:48 schrieb Randy Zumwalde <zumwaldeHIDDEN@we.com
>>> <mailto:zumwaldeHIDDEN@we.com>>:
>>>
>>>> I have a user that intermittently cannot connect to Surgemail and
>>>> I'm wandering if there is anything I could do to resolve the issue.
>>>> He is using Apple Mail on OSX Mountain Lion. Sometimes he connects
>>>> just fine then an hour later he cannot.
>>>>
>>>> He gets an SMTP connection message like this:
>>>> "Could not connect to this SMTP server. Check your network
>>>> connection and that you entered the correct information in the
>>>> Account preferences."
>>>>
>>>> At the same time he gets an IMAP message like this:
>>>> "Could not connect to this IMAP server. Check your network
>>>> connection and that you entered the correct information in the
>>>> Account preferences. Also verify that the server accepts
>>>> connections on port 143. If it does not, change the port number in
>>>> the Advanced tab of Account preferences."
>>>>
>>>> I have no idea why he is having this issue and it is driving him
>>>> and I nuts. Could it have something to do with his network
>>>> connection. I believe he works via his wireless connection at home
>>>> as does most of our remote employees but he seems to be the only
>>>> one having issues and seems to believe it could be my problem since
>>>> I run the mail server.
>>>>
>>>> --
>>>> *Randy Zumwalde* � Tel: 513.651.1888 � Mobile/Direct 859.801.1419
>>>> IT Manager | The John K. Howe Company, Inc.
>>>> 7188 Main Street | Cincinnati, OH 45244
>>>>
>>>> Be sure to visit us online at http://www.ehowe.com
>>>> <http://www.ehowe.com/>
>>>> Like us on Facebook at _https://www.facebook.com/howemarketing_
>>>> Looking for product ideas? visit _http://ehowe.mypromohq.com
>>>> <http://ehowe.mypromohq.com/>_
>>>> <howe.jpg>
>>>
>>
>
> --
> *Randy Zumwalde* � Tel: 513.651.1888 � Mobile/Direct 859.801.1419
> IT Manager | The John K. Howe Company, Inc.
> 7188 Main Street | Cincinnati, OH 45244
>
> Be sure to visit us online at http://www.ehowe.com
> Like us on Facebook at _https://www.facebook.com/howemarketing_
> Looking for product ideas? visit _http://ehowe.mypromohq.com_
>
|
