He is using 143 for imap and smtp is 25. ssl is off on his client
On 7/30/13 1:00 PM, Glenn Meadows
wrote:
Hmm, based on that, what ports is he using for smtp,
pop (if using pop, I know you commented in imap) and imap ports?
465/587 for smtp, 993 for iMap?
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 11:58 AM, Randy Zumwalde wrote:
Hi Paul,
He can still browse the web when the connection is down. We are
not using SSL on the mail server. He's tried it at his dads
wireless network and also has the same issue unless he changes
his smtp to uses his dads service provider (ie.
mail.zoomtown.net).
On 7/30/13 12:40 PM, Paul M. Beck wrote:
I, and a number of my clients use 10.8
without issue.
I would expect he is experiencing some sort of network
connectivity issue.
Apple mail in 10.8 has a connection doctor under the pull down
item "Window" it's the 8th item down.
Additionally when your client is experiencing these issues can
they browse the web, of use the surge mail web front end?
Are you using SSL, I've had issues if I didn't force Apple
Mail to use the ssl ports.
I definitely agree he should try connecting hard wired as well
as from a different location (wired and wireless) as he could
be having an issue with his wireless card.
Paul
On Jul 30, 2013, at 11:20 AM, Chris Ferebee <cf@ferebee.net
<mailto:cf@ferebee.net>> wrote:
Randy,
If at all possible I would try to convince him to work over
an Ethernet connection for a while to rule out problems with
his wireless connection.
You could also try to monitor his connection, even by simply
running ping in a Terminal window in the background.
In my experience, Wi-Fi has been getting less and less
reliable over the years, at least in the city. I think we're
just seeing ever more networks (and perhaps also other
transmissions on the same unlicensed 2,4 GHz frequency
band).
The error messages certainly seem consistent with a
networking issue.
If you have a VPN server, you could try setting him up to
connect over VPN and see if that makes the problems go away,
or alternatively if his VPN connection drops all the time
due to the same network issues.
Best,
Chris
Am 30.07.2013 um 17:48 schrieb Randy Zumwalde
<zumwalde.rl@ehowe.com
<mailto:zumwalde.rl@ehowe.com>>:
I have a user that intermittently
cannot connect to Surgemail and I'm wandering if there is
anything I could do to resolve the issue.
He is using Apple Mail on OSX Mountain Lion. Sometimes he
connects just fine then an hour later he cannot.
He gets an SMTP connection message like this:
"Could not connect to this SMTP server. Check your network
connection and that you entered the correct information in
the Account preferences."
At the same time he gets an IMAP message like this:
"Could not connect to this IMAP server. Check your network
connection and that you entered the correct information in
the Account preferences. Also verify that the server
accepts connections on port 143. If it does not, change
the port number in the Advanced tab of Account
preferences."
I have no idea why he is having this issue and it is
driving him and I nuts. Could it have something to do with
his network connection. I believe he works via his
wireless connection at home as does most of our remote
employees but he seems to be the only one having issues
and seems to believe it could be my problem since I run
the mail server.
--�
*Randy Zumwalde* � Tel: 513.651.1888 � Mobile/Direct
859.801.1419
IT Manager | The John K. Howe Company, Inc.
7188 Main Street | Cincinnati, OH 45244
Be sure to visit us online at http://www.ehowe.com
<http://www.ehowe.com/>
Like us on Facebook at
_https://www.facebook.com/howemarketing_
Looking for product ideas? visit
_http://ehowe.mypromohq.com
<http://ehowe.mypromohq.com/>_
<howe.jpg>
--�
*Randy Zumwalde* � Tel: 513.651.1888 � Mobile/Direct
859.801.1419
IT Manager | The John K. Howe Company, Inc.
7188 Main Street | Cincinnati, OH 45244
Be sure to visit us online at http://www.ehowe.com
Like us on Facebook at _https://www.facebook.com/howemarketing_
Looking for product ideas? visit _http://ehowe.mypromohq.com_
|
