No his IP changes from time to time.
On 8/6/13 12:57 AM, Tom Cross wrote:
Hi
Out of left field, is he on a fixed IP??
On Wednesday 31/07/2013 at 04:50:22, Randy Zumwalde wrote:
Okay will do. Thanks everyone for your help.
On 7/30/13 2:24 PM, Glenn Meadows
wrote:
Tell him to TRY it for several days, since he's
IMAP, all his mail should show up just fine, and see if the
problem goes away. Also, set him up on the higher port
number rather than 24/143.
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 1:01 PM, Randy Zumwalde wrote:
LOL I have been trying to tell him that. I've
been using it for years and years without a single hiccup.
On 7/30/13 1:58 PM, Glenn Meadows wrote:
As a trial, he COULD try Thunderbird for
Mac....<smile>.
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 12:43 PM, Paul M. Beck wrote:
If you're referring to g_smtp_portforce, I
tried it and major problems - but I'm getting off
topic.
I have definitely seen apple mail behave poorly when
not directed to a specific port for smtp, haven't seen
it with imap, but I force that in apple mail settings
as well.
Paul
On Jul 30, 2013, at 12:34 PM, Glenn Meadows <glenn@mayfieldmastering.com>
wrote:
And force login (require user/password for
connection) on 587.
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 12:25 PM, Paul M. Beck wrote:
I have also had Apple Mail not use SSL
when it was available. Now I always force the port
number. 587 SMTP Auth and 446 SMTP SSL
On Jul 30, 2013, at 12:21 PM, Chris Ferebee <cf@ferebee.net>
wrote:
What Paul said (RFC 6409).
It's convenient to set Apple Mail to "use
standard ports" for SMTP, which will try ports
25, 465 and 587 as necessary, but if your server
offers SSL with self-signed certificates, this
will often cause SSL to be enabled automatically
as well, which results in "untrusted
certificate" errors later on.
It's really best to use SSL and get a proper
certificate.
Chris
Am 30.07.2013 um 19:08 schrieb "Paul M. Beck" <pbeck@bexx.com>:
He should definitely be using 587
for SMTP as most ISP's block 25
Paul
On Jul 30, 2013, at 12:00 PM, Glenn Meadows <glenn@mayfieldmastering.com>
wrote:
Hmm, based on that, what ports is
he using for smtp, pop (if using pop, I know
you commented in imap) and imap ports?
465/587 for smtp, 993 for iMap?
--
Glenn Meadows
Mayfield Mastering
2825 Erica Place
Nashville, TN 37204
615-383-3708
On 7/30/2013 11:58 AM, Randy Zumwalde wrote:
Hi Paul,
He can still browse the web when the
connection is down. We are not using SSL
on the mail server. He's tried it at his
dads wireless network and also has the
same issue unless he changes his smtp to
uses his dads service provider (ie.
mail.zoomtown.net).
On 7/30/13 12:40 PM, Paul M. Beck wrote:
I, and a number of my clients
use 10.8 without issue.
I would expect he is experiencing some
sort of network connectivity issue.
Apple mail in 10.8 has a connection
doctor under the pull down item "Window"
it's the 8th item down.
Additionally when your client is
experiencing these issues can they
browse the web, of use the surge mail
web front end?
Are you using SSL, I've had issues if I
didn't force Apple Mail to use the ssl
ports.
I definitely agree he should try
connecting hard wired as well as from a
different location (wired and wireless)
as he could be having an issue with his
wireless card.
Paul
On Jul 30, 2013, at 11:20 AM, Chris
Ferebee <cf@ferebee.net
<mailto:cf@ferebee.net>>
wrote:
Randy,
If at all possible I would try to
convince him to work over an Ethernet
connection for a while to rule out
problems with his wireless connection.
You could also try to monitor his
connection, even by simply running
ping in a Terminal window in the
background.
In my experience, Wi-Fi has been
getting less and less reliable over
the years, at least in the city. I
think we're just seeing ever more
networks (and perhaps also other
transmissions on the same unlicensed
2,4 GHz frequency band).
The error messages certainly seem
consistent with a networking issue.
If you have a VPN server, you could
try setting him up to connect over VPN
and see if that makes the problems go
away, or alternatively if his VPN
connection drops all the time due to
the same network issues.
Best,
Chris
Am 30.07.2013 um 17:48 schrieb Randy
Zumwalde <zumwalde.rl@ehowe.com
<mailto:zumwalde.rl@ehowe.com>>:
I have a user that
intermittently cannot connect to
Surgemail and I'm wandering if there
is anything I could do to resolve
the issue.
He is using Apple Mail on OSX
Mountain Lion. Sometimes he connects
just fine then an hour later he
cannot.
He gets an SMTP connection message
like this:
"Could not connect to this SMTP
server. Check your network
connection and that you entered the
correct information in the Account
preferences."
At the same time he gets an IMAP
message like this:
"Could not connect to this IMAP
server. Check your network
connection and that you entered the
correct information in the Account
preferences. Also verify that the
server accepts connections on port
143. If it does not, change the port
number in the Advanced tab of
Account preferences."
I have no idea why he is having this
issue and it is driving him and I
nuts. Could it have something to do
with his network connection. I
believe he works via his wireless
connection at home as does most of
our remote employees but he seems to
be the only one having issues and
seems to believe it could be my
problem since I run the mail server.
--
*Randy Zumwalde* • Tel: 513.651.1888
• Mobile/Direct 859.801.1419
IT Manager | The John K. Howe
Company, Inc.
7188 Main Street | Cincinnati, OH
45244
Be sure to visit us online at http://www.ehowe.com
<http://www.ehowe.com/>
Like us on Facebook at _https://www.facebook.com/howemarketing_
Looking for product ideas? visit _http://ehowe.mypromohq.com
<http://ehowe.mypromohq.com/>_
<howe.jpg>
--
*Randy Zumwalde* • Tel: 513.651.1888 •
Mobile/Direct 859.801.1419
IT Manager | The John K. Howe Company,
Inc.
7188 Main Street | Cincinnati, OH 45244
Be sure to visit us online at http://www.ehowe.com
Like us on Facebook at _https://www.facebook.com/howemarketing_
Looking for product ideas? visit _http://ehowe.mypromohq.com_
--
*Randy Zumwalde* • Tel: 513.651.1888 • Mobile/Direct
859.801.1419
IT Manager | The John K. Howe Company, Inc.
7188 Main Street | Cincinnati, OH 45244
Be sure to visit us online at http://www.ehowe.com
Like us on Facebook at _https://www.facebook.com/howemarketing_
Looking for product ideas? visit _http://ehowe.mypromohq.com_
|
