Fix implemented, in surgemail 6.8d-6+ this situation will now land the user on the surgeweb login page instead of that odd error message.
Latest mainstream specials builds (windows / linux32 / linux64) as per: http://netwinsite.com/surgeweb/help/updates.htm ftp://netwinsite.com/pub/surgemail/specials
All you need is the surgemail binary to apply this fix. Let us know if you have any further issues.
Marijn
ps. As it was before, I did test doing an explicit browserside cookies reset under IE, and that did indeed also resolve the issue for me.
On Thursday 13/11/2014 at 6:25 am, surgemailHIDDEN@etwinsite.com wrote: She's using IE. Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com Members of NACHA
The Electronic Payments Association On 11/12/2014 12:49 AM, Surgemail Support (Marijn) wrote: What browser are the using?
My guess is they cleared "cookies" for the wrong timerange. Chrome will by default try and clear cookies for the last hour which would be of no use in resolving this. Make sure cookies are cleared "for all time". Yesterday before I replied, I confirmed that that definitely works as a workaround.
My next suggestion is I detect this surgeweb serverside and serve up the login page instead. This requires me to implement a fix and get you a new surgemail binary. I can spend some time on this tomorrow if you want to try that route.
Marijn On Wednesday 12/11/2014 at 11:37 am, Bob Fera wrote: Hi Marijn, Thanks for looking into this. Unfortunately I'm told that the user claims to have done the following: delete temporary files, history, cookies, saved passwords, and web form information reboot the pc refresh the page And she still gets the same error. I'm finding it hard to believe that what she did didn't work, but can you think of anything else we can try? Thanks, Bob Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com Members of NACHA
The Electronic Payments Association On 11/10/2014 11:38 PM, Surgemail Support (Marijn) wrote: Hmmm... I was not aware of that and yes by ticking the remember me tickbox and changing the password I can repeat that. Get the user to clear their cookies and refresh the page and it should be all sorted.
Also I'll have a look to see if I can make the behaviour a bit nicer in the future.
Marijn Hello, This morning we had what appeared to be a compromised account, so I changed her password. Now, however, when she attempts to access the system via SurgeWeb she gets the following message: surgeweb request failed. your session has probably been logged out She never sees a login window (i.e. where she can enter a username/password). She's cleared her browser cache, history, etc., but that hasn't helped. I'm guessing she had marked the "remember me" box. Is there something I can do to reset her? Thanks, Bob -- Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com Members of NACHA
The Electronic Payments Association
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