Thanks!
Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com
Members of NACHA
The Electronic Payments Association
On 11/12/2014 1:29 PM, Surgemail Support (Marijn) wrote:
Fix implemented, in surgemail 6.8d-6+ this situation will
now land the user on the surgeweb login page instead of that odd
error message.
Latest mainstream specials builds (windows / linux32 /
linux64) as per:
All you need is the surgemail binary to apply this fix. Let
us know if you have any further issues.
Marijn
ps. As it was before, I did test doing an explicit
browserside cookies reset under IE, and that did indeed also
resolve the issue for me.
She's using IE.
Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com
Members of NACHA
The Electronic Payments Association
On 11/12/2014 12:49 AM, Surgemail Support (Marijn) wrote:
What browser are the using?
My guess is they cleared "cookies" for the wrong
timerange. Chrome will by default try and clear cookies
for the last hour which would be of no use in resolving
this. Make sure cookies are cleared "for all time".
Yesterday before I replied, I confirmed that that
definitely works as a workaround.
My next suggestion is I detect this surgeweb serverside
and serve up the login page instead. This requires me to
implement a fix and get you a new surgemail binary. I can
spend some time on this tomorrow if you want to try that
route.
Marijn
On Wednesday 12/11/2014 at 11:37 am, Bob Fera wrote:
Hi Marijn,
Thanks for looking into this. Unfortunately I'm told
that the user claims to have done the following:
delete temporary files, history, cookies, saved
passwords, and web form information
reboot the pc
refresh the page
And she still gets the same error. I'm finding it hard
to believe that what she did didn't work, but can you
think of anything else we can try?
Thanks,
Bob
Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com
Members of NACHA
The Electronic Payments Association
On 11/10/2014 11:38 PM, Surgemail Support (Marijn)
wrote:
Hmmm... I was not aware of that and yes by
ticking the remember me tickbox and changing the
password I can repeat that. Get the user to clear
their cookies and refresh the page and it should be
all sorted.
Also I'll have a look to see if I can make the
behaviour a bit nicer in the future.
Marijn
Hello,
This morning we had what appeared to be a
compromised account, so I changed her password.
Now, however, when she attempts to access the
system via SurgeWeb she gets the following
message:
surgeweb request failed. your session has
probably been logged out
She never sees a login window (i.e. where she can
enter a username/password). She's cleared her
browser cache, history, etc., but that hasn't
helped. I'm guessing she had marked the "remember
me" box. Is there something I can do to reset her?
Thanks,
Bob
--
Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com
Members of NACHA
The Electronic Payments Association
|
