I'm mainly talking about a simplification of the menus and the way they look. How the site is structured. Make it so the average users knows how to operate everything without requesting support. Automate functions that most users wouldn't understand or make it transparent to them.
The overall feel and look is too basic and old school. While we could customize colors and some features we cannot really overhaul it. There isn't much we can add to it.
I just find Surgemail is really only good for people who use imap / pop3 on mobile devices and or old email clients.
Take a look at some of the simpler and nicer platforms out there. Protonmail for example. Look at its settings section how clean and nice it looks. Heck it even has its own app and touts fully encrypted email.
--
Steven Kenney
Network Operations Manager
WaveDirect Telecommunications
http://www.wavedirect.net
(519)737-WAVE (9283)
From: "Steve Perrault" <HIDDEN@psp101.net>
To: "surgemail-list" <surgemail-HIDDEN@twinsite.com>
Sent: Thursday, July 27, 2017 2:00:42 PM
Subject: Re: [SurgeMail List] Renewing support
Access to the nightly archive activity
from surgeweb would be nice, too, instead of steering customers to
user.cgi or the old webmail.
On 7/27/2017 9:51 AM, Jeff Crowe wrote:
Along with Chris’ suggestions below, I would recommend bringing
all the features from the user.cgi scripts into the
preferences/options menu on the main webmail UI. Being able to
add/remove lists, aliases, etc from a single common interface
would ease customer support issues. Along those lines, removing
the idea of the popup box for the preferences and making it like a
settings page on gmail would lead to a cleaner look as well.
Just my 2 cents
On Jul 26, 2017, at 6:20 PM, Chris Ferebee
<
> wrote:
That’s actually a very good question.
I was going to point to RoundCube, but they seem to have
caught eye candy disease since I last checked many years
ago.
If I can make three suggestions:
1. Remove all gradients.
2. Redraw all icons – look to iOS 10 or the new half of
Windows 10 for inspiration.
3. Bring in a professional UI/UX designer for an
evaluation. Some things are hidden under a thick layer
of thought processes that are only accessible to a
software developer.
The current webmail interface is visually disturbing,
confusing, and lacks discoverability. (As an example,
none of my users was ever able to find or understand the
autoresponder functionality without explicit
instructions.)
Best,
Chris
Am 26.07.2017 um 23:53
schrieb surgemail-support <surgemail-support@netwinsite.com>:
I'm very curious to know what you think looks nicer or
is easier to use, a specific example or two would be
great. We did an internal review recently with this
goal in mind, I started with the same thought that
surely we could make it look more modern, but after
looking around at competitors we only agreed on some
fairly minor changes (slight button styling changes
and some interface improvements like infinite
scrolling). We think a clean minimalist interface is
actually easier for users to deal with than too much
eye candy. And we have a dim view of wasting screen
real estate with fancy formatting that detracts from
being able to see more real content.
But by all means give me some examples and we'll
certainly review this again. We would very much like
to satisfy both needs (functionality, ease of use, and
looking pretty) :-)
ChrisP.
On 27/07/2017 1:39 a.m., Steven wrote:
For the first time
ever I've reconsidered renewing support. Ultimately
I will however the lack of development in the front
end in the product over the past years has disturbed
me. The back end is fine, extremely light weight
and reliable. Support is good. However time is
surging on (pardon the pun) and the webmail
interface really needs some serious attention.
There are so many nice free products out there that
are much nicer for the end user.
Are there any plans on updating and improving the
front end?
--
Steven Kenney
Network Operations Manager
WaveDirect Telecommunications
http://www.wavedirect.net
(519)737-WAVE (9283)
--
I'd really appreciate it if you could take a moment to
like us on FaceBook, thanks heaps! ChrisP.
